How do I contact Customer Support?
The LexisNexis® Customer Support team includes attorneys, computer engineers, information professionals, financial planners, and stockbrokers who are all
available 24/7 to answer your questions and help you get the most out of your service.
For personal assistance from a Customer Support Representative, please call
1-800-543-6862.
If you are located outside the United States, please refer to these LexisNexis Customer Support
telephone numbers.
How can I purchase Nexis®?
The
Nexis® service is available in a wide variety of pricing options to fit your needs, including monthly flat rate subscription plans and per-transaction plans. For more information, please choose one of the following,
contact your LexisNexis representative, call 1-800-227-4908 or
request more information online.
What is LexisNexis® SmartIndexing TechnologyTM?
LexisNexis SmartIndexing TechnologyTMapplies index terms to selected news, company, legislative, and NEXIS® Web Search sources. Algorithms created and monitored by a team of information professionals and subject experts look for words, phrases, names, acronyms, abbreviations, spelling variations, and nick names (e.g. International Business Machines = IBM = Big Blue) to assign appropriate index terms. A relevance score -- based on criteria such as a term’s frequency, weight, and document placement -- follows each index term. Index terms and scores are inserted into the TERMS segment as well as the individual index-type segments (SUBJECT, COMPANY, PERSON, ORGANIZATION, CITY, STATE, and COUNTRY).
How can I find out who my account representative is?
Please refer to your organization’s LexisNexis contact or librarian for this information. You may also call LexisNexis
Customer Support at 1-800-543-6862.
Our Representatives can help you locate this contact information. If you are located outside the United States, please refer to these LexisNexis Customer Support
telephone numbers.